Customer Care Specialist (Danish-speaking)

We are looking for a full-time, Danish-speaking Customer Care Specialist to join our Customer Success team!

Joining Contractbook as a Customer Care Specialist is an excellent opportunity to take an essential role in a company that is experiencing rapid growth. Working in Customer Care will allow you to dive deeply into our product, as well as sharpen your communication skills through problem solving and managing issues, errors and requests from a variety of clients globally. You will be taking lead on our Customer Care practice together with the Director of Customer Success, to align with best possible experience for our clients.

As our only full-time Customer Care Specialist you will be in charge of our support activities, mainly through the chat, and other times through phone or online video meetings, if necessary. You will be part of the larger Customer Success team together with two part-time Customer Care Specialists who cover support during evening hours and weekends.

If you are interested in working with Customer Success, this role is also an excellent way to get acquainted with our processes, best practices, and product. As such, we expect that you will be able to move on to a role in Customer Success over time.

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What is Contractbook

Contractbook is a software company that enables small and medium-sized businesses to manage the entire lifecycle of their contracts in a single, fully automated flow. The platform allows users to create contracts using updated templates, sign them with a digital signature and organise them in the cloud. They can also collaborate in teams and execute the contracts directly on the platform that integrates with more than 2000 other apps. Funded by investors including Bessemer Venture Partners, byFounders and Google’s Gradient Ventures, Contractbook was founded in Copenhagen in 2017 and serves over 100,000 users in more than 75 countries with data-driven document automation. Customers say that Contractbook increases their efficiency, improve their business relationships and gives them a total overview. Contractbook, the leading legal tech company, also has offerings for law firms and legal professionals. That includes a client-faced document drafter that automates document creation and a client portal where lawyers can collaborate with their clients and support them in their day-to-day work. That allows the law firms to adopt a more client-centric and proactive approach to increase the client-retention and develop new modern business models. Contractbook offers all services in SaaS-based subscription model. Learn more about how to make better contracts at www.contractbook.com.

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Why now is a good time to join Contractbook

‍Contractbook is a solid, well-funded company that is supported by Google’s AI-fund. We are scaling up and growing a lot these days; both in terms of headcount, revenue, and experience. This is your chance to be a part of a really successful environment with a lot of victories to celebrate - especially if you are interested in joining our international journey. However, we are still a young company where you can have a lot of influence, as we have short communication chains and a flat hierarchy among our 40 employees. You get the best from all worlds: A dynamic, vibrant, and optimistic environment with many occasions to celebrate - and a place where you can grow, learn, experience, and have a great impact.

The hard skills you need are

• High level of written and spoken Danish & English.
• Friendly, empathetic, and polite personality.
• Excellent communication skills, particularly with regards to making complex technical issues easy to understand both in chat, over the phone, and on video calls.
• Tech-savviness OR a keen interest in learning about IT and development.
• Proactive and “can-do” attitude.
  
• Willingness to take responsibility for our customers’ experience.
• Ability to work in an organised manner despite of having a lot of tasks to keep up with.
• Team-player attitude and knowledge that you will thrive with collaborating with multiple stakeholders.
• 1-2 years of experience in Customer Care/Support/Service/Success.

Your colleagues say you

• are entrepreneurial and creative.
• are a team player and easy to work with...
• ...you do not have “sharp elbows“.
• are a sharp communicator who is direct and constructive.
• are a dog lover (we have multiple “office dogs”).

Your mom says that you are

• productive and efficient - you get things done.
• an empathic and positive person, who is kind by nature.
• ready to get your hands dirty (and she has the photos to prove it).
• always focused on turning a negative situation into something positive.
• probably working in IT.

Practicalities

• Completely new and trendy office space in central Copenhagen, a few minutes walk from a Metro station.
• Flexibility to work from home.
• Delicious and healthy lunch buffet.
• Young and dynamic environment.
  
• A diverse, vibrant, and energetic culture!

What it is like working at Contractbook

‍We work distributed and value the benefits that come from flexible work hours and environments. Our team is free to choose when and where they work. However, you are also welcome at our office in Copenhagen. We support each other and collaborate to perform like a sports team. That means we have a flat organisation structure and trust everyone to self-organise their own work. We share our knowledge and value clear, straightforward communication across the entire organisation. We simplify our work processes as much as possible and use tools to give every team member what they need. We use cutting-edge technology to enhance our performances. We always test the latest updates and let people pick the tools they prefer to work with.

We are building a harmonic group of unselfish team players. We do not allow brilliant jerks, even if it means that we miss out on some talented people. What is essential for us, is that you fit into our culture and that you show openness, ambition and motivation. In return, we will facilitate an environment where talented people can learn, grow and boost their career