arrow icon

Contract stuff... Let’s 
not make it boring!

Hey there! 👋 Ever wondered about how your personal data is handled? Our privacy policy is here to demystify it all. We'll walk you through how we use, store, and safeguard your information. 🔒 Your privacy – It's a big deal to us! 🤝

Last updated: 31 Jan 2024

Definitions

  • Data Controller 
(We, Us, Our)

    Contractbook ApS as an entity processing your personal data.

  • Data Subject
(You)

    Mean you as a user of our website, app or customer of our services or products.

  • Processor

    Means companies processing personal data on behalf of ys.

  • Website

    Means our website at contractbook.com and other sites and apps we operate.

  • Services

    Services and solutions delivered by us to you.

  • Platform

    The online contract drafting and management system provided by us

Privacy Policy

1. General

Who processes the data?

1.1 Your data is processed by us, Contractbook ApS, a company registered in Denmark with CVR number 36890649.

How to contact us?

1.2 You may contact us by sending an email to support@contractbook.com, through chat support on the Platform, or by calling our customer support at +45 25 94 30 33.

2. Why, what, and for how long we process your data?

We've summarised our data processing activities in a table to clarify the purposes, details, and duration.
Services
Analytics
Events
Newsletter
Marketing
Legal obligation
Why we collect data?
We process the data to deliver our services and products to you.
We process the data to enhance user experience,
improve the services, and collect usage statistics.
For providing our events, webinars and courses to you
We process the data to provide our newsletters to you.
We process the data to market and promote our services to you.
We process your data to meet legal obligations, respond to requests from authorities, adhere to industry standards, uphold internal policies, and safeguard our rights.
Where the data originates?
Directly from you and from user collaboration and invitations to the Platform
We collect your data from you, from your use of cookies and our Website and Services, and from collaboration and invitation to the Platform.
Directly from you
Directly from you and from user collaboration and invitations to the Platform
We collect your data directly from you and from user collaboration and invitation to the Platform.
We collect your data directly from you, as well as from public authorities, public sources, and other relevant channels.
What data we collect
A. Your contact details

B. Details of the company you're associated with

C. Data related to collaboration and signing of documents

D. Purchase history, interest areas and use of our Services

E. Details and other content of your support requests

F. Documents and other data you add to your account

G. Account settings and other choices you have made
A. Standard log data from your web browser,
including your IP address, browser type etc.

B. Additional website usage data obtained using cookies and similar technologies

C. Interaction with our Services including behaviour and device information
A. Your contact details

B. Details of the company you're associated with

C. Data related to participation of our events
A. Your contact details

B. Details of the company you're associated with

C. Subscription details to our newsletters

E. Purchase history, interest areas and use of our services
A. Your contact details

B. Details related to the use of our services

C. Purchase history and interest areas
A. Your contact details

B. Details of the company you're associated with

C. Information needed for compliance with public authorities requirements and other similar purposes.
For how long we process the data
As a general rule, we'll retain your data for as long as you use our product or services, plus five years following the conclusion of your request and/or account creation.

Special circumstances or legal requirements may require that the data is retained shorter or longer than the general rule. For example, we may retain signature verification data until the contract parties provide their consent for the removal.
Website-related analytical data are retained in accordance with our cookie policy, available here.

Analytical data related to the Services are retained as specified in the Services section.
We retain personal data related to events, seminars, and courses for as long as they are necessary for providing the event, seminar, and course in question and for evaluating them.
We keep your data for as long as you are subscribed to newsletters and email marketing.

We retain your data for 2 years after your unsubscribe request to ensure you do not receive any marketing communication from us.
We will retain information about you for the purpose of conducting marketing activities as long as the relevant activity is ongoing, and for two years thereafter.
The data is retained for the duration necessary to comply with legal requirements.
Legal basis for the processing
Art. 6(1)a The consent you have provided

Art. 6(1)b To perform our contract with you

Art. 6(1)c Comply with our legal obligations

Art. 6(1)f To pursue legitimate business interests

Art. 9(2)f For the exercise or defence legal claims
Art. 6(1)aThe consent you have provided

Art. 6(1)bTo perform our contract with you

Art. 6(1)c Comply with our legal obligations

Art. 6(1)f To pursue legitimate business interests

Art. 9(2)f For the exercise or defence legal claims
Art. 6(1)a The consent you have provided

Art. 6(1)fTo pursue legitimate business interests
Art. 6(1)aThe consent you have provided

Art. 6(1)f To pursue legitimate business interests
Art. 6(1)a The consent you have provided

Art. 6(1)f To pursue legitimate business interests
Art. 6(1)c Comply with our legal obligations

Art. 9(2)fFor the exercise or defence legal claims

3. How we keep your data safe?

3.1 We have taken reasonable organizational, technical, and administrative measures to protect your personal data. We further describe here how we ensure that you’re personal data is retained in a safe and secure manner.

3.2 We apply among others following measures to keep your data safe:

  • A. We encrypt the data whenever appropriate

  • B. We use logging of access and use of the personal data when relevant

  • C. We retain appropriate backups of the personal data

  • D. We regularly test, assess, and evaluate our privacy measures

3.3 We do our utmost to ensure the safety and security of data transmission, but as the internet is not a 100% secure environment, we kindly ask you to take appropriate precautions. For example, if you send us an unencrypted email, we advise you not to send any confidential or sensitive information, as we are unable to guarantee confidentiality.

4. Processors

4.1 We use Processors to help us deliver our services to you, for example, to provide the hosting environment for our product, send out newsletters, and help us run our website, etc.

4.2 We make sure that there is an agreement in place regarding how our processors handle the data on our behalf. We’ll also ensure that they imply appropriate security measures.

4.3 In the event that we are involved in a bankruptcy, merger, acquisition, or reorganisation, the data may be transferred as part of that transaction.

4.4 When data is transferred outside of the EU/EEA, we always ensure that appropriate safeguards are taken as part of the transfer and rely on adequacy decisions, the Data Privacy Framework, or other equivalent instruments.

4.5 List of processors for the Platform available here.

4.6 List of processors for the website, available as part of our cookie policy, here.

5. Your rights

5.1 As a Data Subject you have a number of rights and this section describes the rights and how to exercise them.

  • A. Access the data
    You have the right to ask us for copies of your personal data

  • B. Erasure
    You can ask us to erase your personal information in certain circumstances

  • C. Restrict processing
    You have the right to ask us to restrict the processing of your informatio

  • D. Data portability
    You have the right to receive the data in a structured, commonly 
used and machine-readable format

  • E. Rectification
    You may ask us to rectify 
information that is inaccurate

  • F. Consent withdrawal
    If processing is based on your consent, you have the right to withdraw consent at any time.

  • G. Object processing
    You have a right to object to the processing of your personal data

  • H. Complain to DPA
    You have the right to lodge a complaint with a data protection authority

  • I. Assistance
and information
    You have the right to contact us and request more information about how we process your personal data

Limitations

5.2 There may be conditions or limitations on the exercise of rights. Therefore, it is not certain, for example, that you have the right to data portability in a specific case – this depends on the specific circumstances of the processing activity. You are always welcome to contact us and ank about your rights.

Exercise of rights

5.3 You may exercise your rights by contacting us by email at support@contractbook.com.

5.4
The law provides one month to respond, 
but we’ll always aim to respond sooner.

Email marketing

5.5 If you have subscribed to our newsletters or requested marketing material from us, you can always unsubscribe. In all these emails, we include an unsubscribe link, and you can always click the link to unsubscribe easily.

5.6 You can also unsubscribe from our marketing emails at any time by sending an email to support@contractbook.com.

Complaints

5.7 You can always lodge a complaint with your local data protection authority. In the case of Denmark, that would be the Danish Data Protection Agency. More authority contact details for the EU available here.

6. Children

Our Services and Website are not directed to minors

6.1 You may not use our Services if you are under the age of 18 (or the legal age in your country). You also must be able 
to consent to the processing of your information.

7. Amendments

7.1 We may occasionally update this policy to align with our current practices, and we will make reasonable efforts to inform you about these changes through our website.

7.2 If you are a registered user, we will notify you via email in case of significant changes. If you continue to use the Services after the notification, it will be regarded as your acceptance.