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Acknowledgement Letter for Emails, Calls, or Letters


Sender Name: First Name Last Name

Date: Enter date

Receivers Name Receivers Name

Address Full address

Subject: Enter Subject Matter

Dear Receivers Name,

We thank you for your communication of Enter Date of Letter/Email/Call (“Communication”) , the receipt of which we hereby acknowledge. We look forward to working with you and meeting the requirements of Receivers Name 

We have noted your instructions stated in the Communication and we confirm that we would be in a position to substantially accommodate most of your requirements. However, we regret to advise that we are unable to accept the entire content of your Communication on current terms as we are not in agreement with certain aspects of your requirements. Specifically, we are not in agreement with the following issues raised by you:

1.       Detail of Issue 1

2.      Detail of Issue 2

3.      Detail of Issue 3

In order to expedite your delivery, we would suggest the following alternatives, which we believe will meet the requirements of Receivers Name and adequately address the issues we have raised:

1.       Alternative Suggestion 1

2.      Alternative Suggestion 2

3.      Alternative Suggestion 3

We would appreciate your early response to our suggestions so that we can meet your requirements within the timeline you have requested.

Should our alternative suggestions prove acceptable to Receivers Name, kindly sign and return the duplicate copy of this letter to us confirming the variation in the terms and conditions of your Communication. If the suggested alternatives are not acceptable to Receivers Name, we are prepared to consider variations to our suggested alternatives.

We appreciate and value our relationship with Receivers Name thank you for the opportunity to work with you.


Sender Name

Template does not constitute any form of legal advice, and the User is at all times encouraged to request external specific legal advice in respect of the execution of legal documents.
Acknowledgement Letter for Emails, Calls, or Letters

Explore the importance of acknowledgment letters in professional communication. Use our free template to acknowledge the receipt of emails, calls, or letters.

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What is an acknowledgment letter?

In some professional situations, when you receive an important document via email, phone, or physical mail, you must send a letter of acknowledgment to let the sender know you have received it. This letter is known as an acknowledgment letter. It can also be called an acknowledging receipt or a confirmation of receipt letter. 

An acknowledgment letter basically informs the sender that the received items are securely in your possession. And this letter of acknowledgment isn't just a nicety; it's a crucial document deserving a spot in your organizational archives.

Remember the personal touch. Even though it’s a professional letter, you should still express your gratitude to the sender for a well-delivered document. It's more than a formality. Think of it as a conduit for further action and a nod of thanks.

We’ve created two easy-to-use templates to help you write your acknowledgment letter. If you need to acknowledge that a delivery has been received, use this template to outline your acknowledgment receipt. 

If you need to acknowledge the receipt of communication via email, phone, or letter, use the template above to draft your letter. 

When should you write an acknowledgment letter?

Whether it's a document from a fellow company, the receipt for the delivery of goods, a well-deserved payment, a donation, a package from a friend or family member, or an invitation to an event — an acknowledgment letter is how you confirm receipt.

Remember that it's more than just paperwork. An acknowledging receipt is a courteous way to let the sender know that their special something has safely landed in your world. 

  • Received documents
  • Received a delivery 
  • Received payment
  • Received a donation
  • Received a package (even from a friend or family member)
  • Received an invitation 


What are the legal consequences if an acknowledgment letter is not sent?

Legal implications may arise in various situations if an acknowledgment letter is not sent, and these implications vary depending on your country.

Consider the scenario of a job offer — in some instances, not sending an acknowledgment letter could be seen as rejecting the offer. Sending this letter is then crucial to avoid misunderstandings and potential legal complications.

Ultimately, understanding your area's specific circumstances and applicable laws is key. When in doubt, seek legal advice to clarify and ensure compliance with local regulations. In the world of acknowledgments, a small proactive step can prevent more significant legal hurdles down the road.

How quickly should you send an acknowledgment letter?

After receiving a document or goods, send the acknowledgment letter as soon as possible. This shows respect for the sender and ensures they are informed promptly. It also prevents any potential delays or misunderstandings. 

If, for some reason, you aren’t able to send the letter immediately, communicate that with the sender and give them an estimated timeline for when they can expect to receive the acknowledgment letter.

How do you fill out an acknowledgment letter? 

Crafting an effective acknowledgment letter involves tailoring the details to the specific type of receipt, be it for goods or documents. Use the free template above to remove the guesswork and make writing your acknowledging letter much easier. 

While the particulars can vary, there are general guidelines to ensure a comprehensive acknowledgment:

  • Date of receipt: State when the document or goods were received.
  • Description: Provide a concise description of the received document or goods.
  • Confirmation statement: Include a statement confirming the safe receipt of the document or goods.
  • Further action request: If additional steps are necessary, explicitly request any required actions.
  • Gratitude or thanks: Express appreciation to the sender if appropriate.
  • Your name and signature: Close the letter with your name and signature, adding a personal touch to the acknowledgment.

Writing an acknowledgment letter for a document? Include the following:

  • Full name of the person sending the document
  • The exact date the document was sent
  • The purpose of the document
  • Any details or instructions from the sender

Writing an acknowledgment letter for a payment? Include the following:

  • Full name of the individual making the payment
  • The exact date the payment was made
  • The amount 
  • The method of payment


Writing an acknowledgment letter for a donation? Include the following:

  • Full name of the individual making the donation
  • The exact date the donation was made
  • The amount 
  • A description of the donation 

Writing an acknowledgment letter for the delivery of goods? Click here to see what information should be included

How to write an acknowledgement letter

First things first, it’s important to get the tone of the acknowledgment letter correct. Striking the right balance between professionalism and warmth is the secret. Here's a breakdown:

  • Professionalism: Keep the language formal and respectful, maintaining a professional tone.
  • Warmth and appreciation: Infuse the letter with warmth and genuine appreciation. 
  • Gratitude: Express gratitude for the received document or goods, underscoring the importance of the sender's contribution.
  • Tailored tone: Consider the nature of your relationship with the sender. A slightly more familiar tone might be appropriate while maintaining overall formality if it's a longstanding partnership.

Remember, the tone weaves through the entire acknowledgment letter, creating an atmosphere of respect, appreciation, and professionalism. Whether dealing with formal documents or personal packages, a well-balanced tone ensures your acknowledgment leaves a positive impression.

1. Begin with the basics

Kick off your acknowledgment letter by stating the date you received the document or goods, providing a brief description for clarity, and confirming their safe arrival. 

Clarity in this section is paramount to avoid any follow-up inquiries from the sender seeking more details.

2: Add relevant details

If it's a document, include the sender's details, dispatch date, and the document's purpose. These specifics aid the sender in quickly identifying the item and addressing uncertainties.

3: Say thank you 

Offer your thanks for the sender's efforts. Acknowledge the value their contribution brings, emphasizing the positive impact it will have. Tailor your tone to suit the nature of your relationship with the sender.

4: Conclude with courtesy

Wrap up your message by expressing gratitude and providing your contact info. This ensures an open line for any questions or actions the sender might have.

5: Sign it 

Sign the letter with your name and title. While the signer can be the person who received the item, a senior member or department head may be the appropriate signatory for more formal communications. 

Quick tips for writing an acknowledgement letter

Writing an acknowledgment letter isn’t a technical or complex task, and with our free templates, it’s even easier. 

However, that doesn’t mean you should do it while multitasking a million other projects. 

Take your time and follow the quick tips below to write an effective, professional acknowledgment letter.

  • Use business letter format: Use a professional and formal business letter format. Choose standard fonts, include a letterhead, and maintain formal language. 
  • Keep it short: Opt for brevity. Focus on relevant acknowledgment details and avoid unnecessary information or bogging down the letter with legalese. Clarity is critical.
  • Proofread: Before sending, proofread your acknowledgment letter. Try a tool like Grammarly to help. Eliminate any errors or typos to ensure a polished and professional final document.
  • Send via email or post: Acknowledgement letters can be sent through traditional mail or email. The delivery method depends on the recipient’s preference or the organization’s norms. What’s important is that the letter is delivered promptly and professionally.
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