Customer story 
Dreivers

Scaling sales - How Dreivers reduced the costs of their sales ops by 25%

Company

Dreivers

Industry

Motor Vehicle Manufacturing

Use Case

Sales

Location

Denmark

Employees

“Contract automation reduces our costs by 25%”, Lennart Fenger, Founder & Managing Director.

This is the story of how Dreivers integrated Contractbook with Pipedrive to automate all manual tasks, and reduced working hours by 30%.

Scaling sales - How Dreivers reduced the costs of their sales ops by 25%
Dreivers
's gains

Hiring at scale!

Burd is a tech and logistics company that offers same - day delivery for webshops - it’s a bit like Wolt or Deliveroo but with things.

In most cases, their delivery is the last touchpoint a webshop has with the customers, so providing excellent service is key to their business. That human touch - a smile or a fun remark when the package is delivered - makes all the difference. But they’ve also understood the value of using state-of-the-art technologies to make their delivery services timely and reliable - right down to the minute.

Due to their success, Burd is hiring deliverers at scale. What makes their recruitment efforts even more tricky is that there is a high average employee churn rate in the kind of gig economy Burd operates in.

It’s crucial for Burd that their employees work under fair conditions and well-regulated contracts. That means a huge administrative burden connected to recruiting in just sorting out the paperwork and ensuring all the legal formalities are in place.

Such was the challenge Burd faced when they got in contact with Contractbook.

ChallengeBurd faced a huge administrative burden connected to recruiting in just sorting out the paperwork and ensuring all the legal formalities are in place.
Challenge
Burd faced a huge administrative burden connected to recruiting in just sorting out the paperwork and ensuring all the legal formalities are in place.

An automated onboarding process

Automation is key to scaling a high-growth business. Especially when there is tough competition for talent and the market cycle forces you to be cost-efficient.

With that said, you should not automate everything. We usually advise you to automate low-complexity and high-frequency manual tasks so your people can focus on their work's social, strategic and creative aspects.

In other words, tedious, repetitive tasks divided by automation equals more time plus freedom.With that in mind, Contractbook stepped in to help Burd automate the manual processes of their onboarding.

Burd’s solution works like this:

  1. When a new recruit contacts Burd Delivery through their website, they receive a form where they type in basic information about themselves. Based on these data points, Contractbook auto-generates an employment contract for them to sign.
  2. The template is set up and adjusted centrally from Burd's Contractbook account so that nobody can edit the contents of their standard document without permission. That prevents typos and other mistakes and helps Burd keep a consistent legal standard for their employment agreements.
  3. When the contract is viewed, approved and signed, it self-executes - a bit like a smart contract but without all the blockchain fuzz. The recruit automatically receives further information about their onboarding. At the same time, they're automatically created in Burd's salary system. In that way, Burd doesn't need to spend time writing emails or doing manual data inputs and copy/paste work.

Burd likes to keep a human in the loop to review parts of the process, but the manual touchpoints are automated from the moment a new employee goes through their form on the website until they arrive at Burd's facility for their very first gig.

Meanwhile, Burd can keep track of all their employment contracts in a single centralized overview provided by Contractbook, so everything is indexed, organized and easy to find.

Solution
Thanks to Contractbook, Burd gained at least 15 minutes per recruit of saved time and a much more error-prone and compliant setup.
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Flawless contracts in no time!

You can consider automation a bit like a dishwasher. You use it for things you often clean and for things that are easy to clean - like your plates and cutlery. But don’t use it for your Japanese knives or that cast iron skillets you inherited from your great-grandmother. They require special treatment.

Burd Delivery got this right. They’re hiring at scale to keep up with the increasing service demand. Using Contractbook, they’ve automated all the manual aspects of their onboarding process, so they have more energy to focus on their X-factor - providing the best customer service in their field.

When talking to Jakob Kristiansen, Burd's founder and Creative Director, he mentioned two essential gains from their setup.

  • First, Contractbook saves them a ton of time as they don’t have to waste it on data entry and copy/paste work. At least 15 minutes per recruit and adding that up; “Our Contractbook-setup has saved us days,” Jakob told us. Maybe even weeks.
  • Secondly, they get a flawless setup. Let’s face it; computers are more reliable than humans when sending data back and forth. It’s those simple high-frequency tasks where machines excel, so Burd has been blessed with a much more error-prone and compliant setup thanks to Contractbook.

As Jakob mentioned, "This automation is super reliable, and we don’t risk making any typing errors in our contracts.”

In that way, Jakob summarized the wonders of Contractbook: we make working with contracts faster and more accurate.

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Contractbook for HR-teams

As a contract management software, the Contractbook platform is tailored for HR use cases.Whether you work with employment agreements, consultancy agreements or NDAs, Contractbook allows you to create, sign and organize your contracts in a single streamlined workflow.

Like Burd, you can automate your employee onboarding, collect employee data securely via forms and auto-generate new agreements based on questionnaires. You can negotiate the deals seamlessly and track the progress of your deals. And you can automate your legal obligations to stay on top of trial periods, termination dates, renewals, renegotiations and much more.

Companies like Burd usually also integrate Contractbook with their HR tools like HiBob, Humaans and Persiono or payroll software that allows you to sync Contractbook with your payroll systems to reduce manual touchpoints and secure a smooth onboarding process.

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Burd Website Source

Challenge

Burd faced a huge administrative burden connected to recruiting in just sorting out the paperwork and ensuring all the legal formalities are in place.

Solution

The manual touchpoints are automated from the moment a new employee goes through their form on the website until they arrive at Burd's facility for their very first gig.

Speed up your work with automations

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Results

Thanks to Contractbook, Burd gained at least 15 minutes per recruit of saved time and a much more error-prone and compliant setup.

Ready to give your compliance team a contract boost?

Learn more

A high-volume/low-margin business

All those creative companies coming up with surprising solutions to improve otherwise stagnated industries through digital technologies is what makes the tech industry so fascinating these years.

One of those companies is Dreivers. 

They’ve created a digital P2P car trading platform that gives you the security and convenience of a traditional car dealer while keeping prices competitive. 

With Dreivers’ digital platform, customers don’t have to pay for fancy glass buildings, sales commissions and Italian coffee machines. Instead, Dreivers has created a scalable, digital model for trading cars. The buyers receive all the same guarantees of quality and conditions as they would otherwise, while the seller gets to keep more money for themselves. That’s the beauty of a digital solution. It’s simple and efficient.

Since Dreivers is a high-volume/low-margin business that earns less per sale than their analogue competitors, they must optimize their processes to ensure their business is scalable and efficient. 

That’s why they turned to Contractbook. Their goal was to reduce man-hours spent on manual tasks in the sales process. 

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Efficient sales workflows

The solution looked something like this:

When a prospective seller contacts Dreivers via their website, a deal is automatically created in their CRM system (in this case, Pipedrive), and a welcome email is sent to the seller. 

From then, the deal moves through the stages outlined in Dreivers’ CRM. Each stage is associated with either an automation or a simple drag-and-drop action in Dreivers’ CRM. 

After the completion of the first task, the seller needs to provide some data about the car and agree on a fair asking price. Then the deal stage is updated in the CRM, and a power-of-attorney is auto-generated for the seller to sign. The signature triggers two new auto-generated contracts with some further formalities around tests and mortgages. When those agreements are signed, the deal stages are automatically updated in Pipedrive, and Dreivers are ready to trade the car. 

Once a buyer is found, new buyer and seller agreements are auto-generated through Contractbook based on Dreivers templates. When they are signed, the deal is marked as done in their CRM, the bank receives the notice it needs, and the change of ownership executes. 

It sounds complicated, but in reality, it’s pretty straightforward. 

To put it in simpler terms: Through an integration with their CRM (in this instance Pipedrive but it also works with Hubspot and Salesforce), the creation of new contracts is automated through a chain of triggers. And once the contract is signed, we automatically update the deal stage in their CRM.

In that way, Dreivers can manage their sales operations workflow with very few manual touchpoints while keeping a complete overview of the process. Around half of the tasks associated with a deal are automated. The rest of their workflow is narrowed down to drag-and-drop tasks.

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Saving time and money

As mentioned above, the goal was to reduce man-hours spent on manual tasks in the sales process. According to Lennart Fenger, the founder and managing director of Dreivers, they managed to reach that goal. 

Dreivers have calculated an astounding reduction in working hours and costs associated with each sale. Working hours have been reduced by a 30%, which has led to a 25% reduction in costs associated with each transaction. This has enabled them to increase their profit margins in a very competitive market. 

In addition, this automated flow reduces the risk of human error. There is no risk of typos or oversights when there is no manual data entry. 

Last but not least, this professional and digital setup also reduces the effort for Dreivers’ customers, which increases their confidence and trust in the company.

As Fenger puts it: “It is a very nice customer experience that gives them peace of mind.” 

Fueling sales with automation

Dreivers’ setup is pretty advanced. The principle, however, has shown to be brilliant for companies with all sorts of needs. In fact, this type of automation is the most popular and widely used contract automation setup on Contractbook. 

We specialize in creating tailored workflows that enables sales teams to auto-create contracts from templates and CRM data in seconds. We can also give you a real-time dataflow between your CRM system and your contract management. Whether you use Hubspot, Pipedrive or Salesforce, you can minimize the time spent on data input, copy/pasting, contract drafting and other tedious manual tasks. 

Contractbook also integrates with the communications tools of your choice, so you get the chance to celebrate deals and inform all the important stakeholders about the next steps. 

Dreivers saved 30 % of the time spent on sales processes - time they can spend optimizing their business. How much can you save? 

Ready to give your sales team a contract boost?
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Burd Website Source

Challenge

Burd faced a huge administrative burden connected to recruiting in just sorting out the paperwork and ensuring all the legal formalities are in place.

Solution

The manual touchpoints are automated from the moment a new employee goes through their form on the website until they arrive at Burd's facility for their very first gig.

Speed up your work with automations

Learn more

Results

Thanks to Contractbook, Burd gained at least 15 minutes per recruit of saved time and a much more error-prone and compliant setup.